| Committed to Customer Care |
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At Bluebrook Homes we take service seriously. Which is why our working ethic focuses 100% on our commitment to you, our customer. The lifeblood of our service commitment lies in our seven point Customer Care Promise, which aims to provide a smooth and stress free experience, from purchase right through to your move in date and beyond. Environment |
Our customer care promise
1. A helpful, sincere and friendly service from your initial purchase right through to completion and beyond.
2. A pre-purchase inspection with you or your chosen representative to ensure your new home meets your requirements and expectations.
3. An NHBC (National House Building Council) 10-year Buildmark warrantee, insuring your home against any unlikely defects.
4. Your Bluebrook Homes comprehensive Home Pack, containing all information relating to your new home, including:
the thermal performance of the building
the schedule of materials and specifications used during construction
manufacturers' instructions manuals, warranties and contact details
5. A pre-handover demonstration of your new home’s fixtures, fittings, services and appliances.
6. A complete and compliant health and safety file.
7. A dedicated and committed after-sales service team, who are familiar with all aspects of your new home.